I’ve been a little off in my posts between travel for speaking, holidays and general ‘taking a little break’ kind of mood. It’s time to saddle up and get it rockin’ again. And today’s post was one I had to share as I think good customer service is the one of the most important things you can do for your business. Here’s an example and a salute to a stalwart in the industry.
Paul C Buff lights have been in my quiver of tools ever since I first started. Quality, consistency and great customer service has made me a fan. Before the end of the year I was looking a a tax bill that could be lowered by a ‘179’ purchase where I would get to use the money in my business rather that giving it to Uncle Sam. I am a great believer in paying taxes, it’s what keeps this being one of the greatest countries in the world. BUt, the rules are there for a reason and should be taken advantage of.
So with some money I had to invest I decided to beef up my lighting kit. I ordered some modifiers like strip and octagon boxes and a couple Einsteins. Very happy to say the least…
Now here’s where the service comes in… I got out the Einstein lights and after working with them for a little bit I realized that they were way more than I needed electronically speaking. I didn’t want or need all the extra controls. I emailed and asked if I could swap them out for a similar powered but less ‘busy’ flash unit more like my other units. Here was their response…
Hey Bob,
No problem! We do not do exchanges but you can return anything during the 60 day guarantee for a refund and then order the X3200 units at your convenience. You do not need any RMA# and we do not charge a restocking fee. All you need to do is box up the flash units with a note that includes your name and contact info and something stating you would like to return for a refund. Once we receive it we will apply the refund to the card the original purchase was made on. This is usually done within 2-3 business days of us receiving the return and we will email you a receipt for the refund once it is done.
Please send return to:
Paul C. Buff, Inc
ATTN Returns
2725 Bransford Ave
Nashville, TN 37204
Please let me know if you have anymore questions or need anything else in the meantime.
Have a great day,
Kimberly
Paul C. Buff, Inc
Alienbees, White-Lightning, Einstein
Be sure and check out our NEW products:
Vagabond™ Lithium Extreme Check out our must-see VLX™ comparison video at https://www.youtube.com/user/paulcbuff
Foldable Giant Stripbox
The OMNI™ 18-inch Reflector
…..and if you’re looking for some technical help visit our tech forum here http://www.paulcbuff-techforum.com
I salute their superior customer service!
Yours in Creative Photography, Bob
